Inbound and outbound contact center solutions including customer support, technical helpdesk, sales telemarketing, appointment setting, lead qualification, surveys, and multilingual support with omnichannel integration and quality monitoring.
Belkins
Premier Verified
8 Reviews
$10000+
$<25 / hr
50-249
Denver, CO
Belkins is a lead generation and outbound marketing company that specializes in creating effective sales campaigns through email, LinkedIn outreach, and cold-calling services. Reviews consistently highlight their ability to generate qualified leads, with 100% of reviewers noting successful appointment bookings and measurable outcomes. Clients praise Belkins' professionalism, timely communication, and high-quality project management, with no significant areas for improvement suggested.
Martal Group
Premier Verified
10 Reviews
$1000+
$25 - $49 / hr
250-999
Oakville, Canada
Martal Group is a lead generation and sales engagement company, providing services such as outbound call center and telemarketing services. They have a mixed feedback record: approximately 70% of clients praise their responsiveness and ability to generate leads, while 30% express concerns about communication and the effectiveness of their campaigns. Their expertise in creating effective outreach strategies and adaptable project management is frequently highlighted.
A-SALES AB
Premier Verified
8 Reviews
$1000+
$<25 / hr
50-249
Ed, Sweden
A-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.
Global Response
Premier Verified
10 Reviews
$5000+
$<25 / hr
1000-9999
Margate, FL
Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.
Hugo Inc.
Premier Verified
9 Reviews
$1000+
$<25 / hr
1000-9999
Chicago, IL
Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
SupportYourApp
Premier Verified
8 Reviews
$1000+
$<25 / hr
1000-9999
Wilmington, DE
SupportYourApp is a professional Contact Center Services provider specializing in comprehensive Customer Support Services, including 24/7 Inbound and Outbound Call Center operations. Across various reviews, their commitment to flexibility, scalability, and high-quality service delivery is consistently praised. Approximately 90% of reviewers highlight their proactive communication and value for cost, underscoring their adeptness in managing diverse telephonic support needs efficiently.
Smith.ai
Premier Verified
9 Reviews
$10000+
$100 - $149 / hr
250-999
Luigiton, South Georgia and the South Sandwich Islands
Smith.ai is a company specializing in Contact Center Services, offering comprehensive virtual receptionist solutions including inbound and outbound call handling, appointment scheduling, and customer support services. With a strong emphasis on professionalism, 78% of reviews highlight their reliable customer service and timely communication, while some, approximately 11%, express concerns over spam call issues. Overall, Smith.ai maintains high satisfaction rates due to their seamless integration and responsiveness to client needs.
XACT
Premier Verified
10 Reviews
$1000+
$25 - $49 / hr
250-999
Orlando, FL
XACT is a comprehensive provider of Contact Center Services, offering solutions including Inbound and Outbound Call Center, Customer Support Services, and Telephonic Support. Reviews indicate strong overall satisfaction, with approximately 85% of feedback highlighting their effective communication, adaptability, and partnership approach. Despite minor challenges in agent proficiency, XACT's commitment to process refinement and customer satisfaction is consistently praised across various industries.
Simply Contact
Premier Verified
9 Reviews
$1000+
$<25 / hr
250-999
Warszawa, Poland
Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
TDCX
Premier Verified
10 Reviews
$100000+
$100 - $149 / hr
10000+
Singapore, Singapore
TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.
Call centers handle inbound support (customer inquiries, technical help, order processing), outbound tasks (sales calls, lead generation, surveys), appointment scheduling, emergency hotlines, and overflow during peak times — all with trained agents, multilingual options, and CRM integration.
Outsourcing provides 24/7 coverage without overtime costs, access to trained agents and advanced tech (IVR, analytics), scalability during busy seasons, and lower overhead — often saving 30–60% compared to building an internal team.
Basic inbound/outbound setup usually takes 2–6 weeks (scripting, training, integration); complex custom campaigns or multilingual programs often 1–3 months.
Per-minute or per-call pricing ranges from $0.50–$2.00/minute; monthly retainers for dedicated agents often $3,000–$15,000+ depending on volume, hours, and specialization.
Yes — many offer agents fluent in multiple languages and trained in verticals like healthcare, finance, e-commerce, or tech support to ensure accurate, compliant responses.
Yes — professional agents, faster response times, and 24/7 availability often boost CSAT scores, reduce wait times, and increase first-call resolution rates significantly.
Reputable providers follow PCI-DSS, HIPAA, GDPR, and SOC 2 standards with encrypted calls, secure recording storage, agent training, and regular audits to protect customer data.
Key metrics include average handle time, first-call resolution, customer satisfaction (CSAT/NPS), conversion rates, abandoned calls, and cost per contact — most providers supply real-time dashboards and monthly reports.