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Top Call Center Companies

Inbound and outbound contact center solutions including customer support, technical helpdesk, sales telemarketing, appointment setting, lead qualification, surveys, and multilingual support with omnichannel integration and quality monitoring.

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List of the Best Call Center Agencies

TECHSPEED INC

TECHSPEED INC

Premier Verified

4.6

9 Reviews

$1000+

$<25 / hr

50-249

Portland, OR

Services Provided
10% Call Center
20% Back Office Outsourcing
15% Customer Service Outsourcing
+5 services
Data Annotation Services Document Digitization & Management Content Moderation Services Litigation Support Services Transcription

TECHSPEED INC, a company specializing in Contact Center Services and Customer Support Services, excels in delivering data entry, validation, and inbound and outbound call services. With a 100% customer satisfaction rate in the reviews, clients laud their proactive communication, adaptability, and efficient project management. Approximately 90% of reviewers highlight their responsiveness and commitment to quality.

BPO Hive LLC

BPO Hive LLC

Premier Verified

4.5

8 Reviews

$5000+

$<25 / hr

50-249

Cairo, Egypt

Services Provided
30% Call Center
30% Customer Service Outsourcing
20% Back Office Outsourcing
+1 service
Sales Outsourcing

BPO Hive LLC is a versatile provider of Contact Center Services, specializing in Customer Support and both Inbound and Outbound Call Center operations. With a focus on quality and efficiency, 100% of reviewers commend their responsiveness and alignment with client values, and they are noted for enhancing operational efficiency and delivering exceptional telephonic support without any identified shortcomings.

Hit Rate Solutions

Hit Rate Solutions

Premier Verified

4.3

8 Reviews

$1000+

$<25 / hr

50-249

Chicago, IL

Services Provided
45% Call Center
25% Back Office Outsourcing
15% Customer Service Outsourcing
+1 service
Sales Outsourcing

Hit Rate Solutions is a Contact Center Services company that offers Inbound and Outbound Call Center solutions, Customer Support Services, and Telemarketing Services. Reviews on Clutch.co generally highlight their professionalism, responsiveness, and cost-effectiveness, with approximately 85% of customers praising their rapid project handling and efficient communication. Additionally, 70% of reviewers commend their value for money.

Upcall

Upcall

Premier Verified

4.5

8 Reviews

$5000+

$100 - $149 / hr

10-49

Blandaville, Kyrgyz Republic

Services Provided
15% Call Center
80% Sales Outsourcing
5% Market Research

Upcall is a Contact Center Services provider specializing in Outbound Call Center and Telemarketing Services to facilitate lead generation and appointment setting. The company received overwhelmingly positive feedback, with 80% of reviews highlighting their effective communication, timely delivery, and strong project management. However, a few reviewers (approximately 5%) mentioned areas for improvement in product knowledge and HubSpot integration.

Select VoiceCom

Select VoiceCom

Premier Verified

4.4

9 Reviews

$5000+

$<25 / hr

1000-9999

Cebu City, Philippines

Services Provided
30% Call Center
30% Customer Service Outsourcing
10% Back Office Outsourcing
+3 services
Finance & Accounting Outsourcing (FAO) IT Staff Augmentation Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

HelpSquad

HelpSquad

Premier Verified

4.8

8 Reviews

$1000+

$<25 / hr

250-999

Hatboro, PA

Services Provided
30% Call Center
40% Back Office Outsourcing
30% Customer Service Outsourcing

HelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.

Business & Services Solutions

Business & Services Solutions

Premier Verified

4.1

9 Reviews

$1000+

$<25 / hr

50-249

Tunis, Tunisia

Services Provided
40% Call Center
40% Customer Service Outsourcing
10% Back Office Outsourcing
+1 service
Sales Outsourcing

Business & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.

LevelUp Leads

LevelUp Leads

Premier Verified

4.3

9 Reviews

$1000+

$25 - $49 / hr

50-249

Laguna Beach, CA

Services Provided
10% Call Center
80% Sales Outsourcing
10% Email Marketing

LevelUp Leads is a firm specializing in outbound call center services, telemarketing, and customer support. Consistently praised for their professionalism and effectiveness, they receive overwhelmingly positive feedback, with approximately 90% of reviewers highlighting their responsiveness and ability to adapt strategies to fit specific client needs. Their services have significantly increased client lead flow and meeting bookings, demonstrating a strong ability to enhance business development efforts.

SalesAR

SalesAR

Premier Verified

4.5

10 Reviews

$1000+

$<25 / hr

50-249

London, England

Services Provided
10% Call Center
80% Sales Outsourcing
5% Content Marketing
+1 service
Email Marketing

SalesAR is a company specializing in Contact Center Services with a focus on lead generation and appointment setting. The company has received predominantly positive feedback, with approximately 90% of reviewers praising their effective communication, strategic adaptability, and customer-centric approach. Around 75% of reviews highlight their proficiency in setting up qualified leads and entering new markets.

Innovature Consulting Company Limited

Innovature Consulting Company Limited

Premier Verified

4.2

10 Reviews

$1000+

$<25 / hr

50-249

Ho Chi Minh City, Vietnam

Services Provided
10% Call Center
30% Accounting
20% Customer Service Outsourcing
+4 services
Finance & Accounting Outsourcing (FAO) Back Office Outsourcing BI & Big Data Consulting & SI Video Production

Innovature Consulting Company Limited offers services in bookkeeping, tax preparation, financial planning, and outbound calling. Reviews highlight their responsiveness, adaptability, and effective communication. Clients appreciate their ability to manage accounting tasks and meet deadlines, noting a good cultural fit and budget-friendly pricing.

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Frequently asked Questions

What services do call centers typically provide for businesses?

Call centers handle inbound support (customer inquiries, technical help, order processing), outbound tasks (sales calls, lead generation, surveys), appointment scheduling, emergency hotlines, and overflow during peak times — all with trained agents, multilingual options, and CRM integration.

Why should a business outsource to a call center instead of hiring in-house?

Outsourcing provides 24/7 coverage without overtime costs, access to trained agents and advanced tech (IVR, analytics), scalability during busy seasons, and lower overhead — often saving 30–60% compared to building an internal team.

How long does it take to set up a call center service?

Basic inbound/outbound setup usually takes 2–6 weeks (scripting, training, integration); complex custom campaigns or multilingual programs often 1–3 months.

What is the typical cost for call center services?

Per-minute or per-call pricing ranges from $0.50–$2.00/minute; monthly retainers for dedicated agents often $3,000–$15,000+ depending on volume, hours, and specialization.

Can call centers handle multilingual or industry-specific support?

Yes — many offer agents fluent in multiple languages and trained in verticals like healthcare, finance, e-commerce, or tech support to ensure accurate, compliant responses.

Does call center outsourcing improve customer satisfaction?

Yes — professional agents, faster response times, and 24/7 availability often boost CSAT scores, reduce wait times, and increase first-call resolution rates significantly.

What about data security and compliance in call centers?

Reputable providers follow PCI-DSS, HIPAA, GDPR, and SOC 2 standards with encrypted calls, secure recording storage, agent training, and regular audits to protect customer data.

How do you measure call center performance and ROI?

Key metrics include average handle time, first-call resolution, customer satisfaction (CSAT/NPS), conversion rates, abandoned calls, and cost per contact — most providers supply real-time dashboards and monthly reports.